TERMS AND CONDITIONS FOR BOOKINGS AT THE ‘DIE KLEINE AUSZEIT’ GUESTHOUSE
§ 1 Validity of the Terms and Conditions: (1) These General Terms and Conditions apply to bookings of accommodation and all other services and deliveries provided by the provider for the guest. The provider's services are provided exclusively on the basis of these General Terms and Conditions. (2) The subletting or re-letting of the accommodation provided, as well as its use for purposes other than residential purposes, requires the prior written consent of the provider.
§ 2 Booking/booking confirmation: Please submit your booking requests via the booking enquiry form or send them in writing to info@die-kleine auszeit.es or give us a call. If we are able to provide you with the desired accommodation for the desired period, you will receive written confirmation of the booked accommodation and the invoice from us. The reservation for the accommodation is legally binding upon receipt of the booking confirmation and after payment of the deposit (see §3).
§ 3 Terms of payment: A deposit of 50% of the total amount is to be transferred to our account immediately upon booking. The remaining 50% is due 30 days before arrival. If the payment deadlines are not met, the guesthouse owner is entitled to withdraw from the contract and reallocate the holiday accommodation. Payment costs, especially for transfers from abroad, shall be borne by the customer. All bank transfer fees shall be borne in full by the customer, i.e. the full invoice amount shall be credited to our bank account free of charge. We only accept payments by bank transfer or, by arrangement, cash payments; we do not accept debit or credit cards or cheques.
§ 4 Arrival and departure: On the day of arrival, the accommodation is available from 4 p.m. If you plan to arrive after 8 p.m., this must be agreed in advance. For key collection, please contact us 3-5 days before arrival by telephone, WhatsApp or email. No claims for damages can be made if, in exceptional cases, the accommodation cannot be occupied punctually at 4 p.m. On the day of departure, the accommodation must be vacated by 10 a.m. The guesthouse owner reserves the right to charge for late departure. The accommodation must be left clean and tidy on the day of departure. Crockery, glasses, etc. must be cleaned and put away, the bins emptied and the fridge cleared out.
§ 5 Accommodation: The accommodation shall be handed over by the guesthouse owner in a tidy and clean condition with a complete inventory. Should any defects exist or occur during the stay, the guesthouse owner must be notified immediately. The customer is liable for any damage caused by them to the property or its inventory, e.g. broken crockery, damage to the floor or furniture. This also includes the cost of lost keys. The inventory must be treated with care and is only intended for use in the holiday apartments. Moving furniture, especially beds, is prohibited. The customer is also liable for the actions of their fellow travellers. Damage caused by force majeure is excluded from this. In the event of use of the accommodation in breach of contract, such as subletting, overcrowding, disturbance of domestic peace, etc., as well as in the event of non-payment of the full booking price, the contract may be terminated without notice. The booking fee already paid remains with the guesthouse owner. If liability insurance exists, the damage must be reported to the insurance company. The guesthouse owner must be provided with the name and address as well as the insurance number of the insurance company.
§ 6 Pets: Pets of any kind are not permitted in the accommodation. If animals are accommodated without the prior consent of the provider, the provider may charge a cleaning fee of up to £250.00 (net).
§ 7 Stay: The accommodation may only be used by the persons listed in the booking. If it is used by more persons than agreed, a separate fee must be paid for them. In this case, the guesthouse owner also has the right to terminate the booking without notice. Subletting and transferring the accommodation to third parties is not permitted. The booking may not be transferred to third parties. The customer agrees to the general terms and conditions and the house rules of the guesthouse ‘Die kleine Auszeit’. The declaration of consent is made upon payment. In the event of violations of the general terms and conditions or the house rules, the guesthouse owner is entitled to cancel the booking immediately and without notice. There is no legal claim to a refund of the booking price or compensation.
§ 8 Cancellation: The booking can be cancelled free of charge up to 30 days before the date of arrival. In the event of a later cancellation, the guest is obliged to pay the full price. Cancellations must be made in writing. No refund will be offered in the event of early departure. We recommend that you take out travel cancellation insurance.
§ 9 Cancellation by the guesthouse owner: In the event of cancellation on our part due to force majeure or other unforeseeable circumstances (such as accident or illness of the hosts) as well as other circumstances beyond our control that make fulfilment impossible, liability is limited to the reimbursement of costs. In the event of justified cancellation, the customer shall not be entitled to compensation – no liability shall be assumed for travel and hotel costs. Cancellation by the guesthouse owner may take place after the start of the stay without notice if the customer causes persistent disturbance despite warnings or behaves in such a manner contrary to the contract that immediate termination of the booking contract is justified.
§10 Liability of the guesthouse owner: The guesthouse owner is liable for the proper provision of accommodation within the scope of their duty of care. Liability for any failures or disruptions in the water or electricity supply, as well as events and consequences due to force majeure, is hereby excluded. Furthermore, the guesthouse owner is not liable for the tenants' valuables and money.
§11 Use of internet access via Wi-Fi: The owner of the guesthouse provides internet access via Wi-Fi in their accommodation. They allow the tenant to use the Wi-Fi access to the internet for the duration of their stay in the holiday property. The landlord does not guarantee the actual availability, suitability or reliability of the internet access for any purpose.
§12 Severability clause: Should one or more provisions of these General Terms and Conditions become invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose pursued by the invalid provision.
§ 13 Place of jurisdiction: The District Court of Denia shall have jurisdiction over any disputes arising from the contractual relationship.
